REFUND POLICY


REFUND AND DELIVERY POLICY

REFUNDS

Digital (eBook) Purchases

Refunds for customer purchases will be allowed where either an ebook is damaged on our server and we can not repair it and thus make it available to the customer or the content of the ebook is subtantially different to the content advertised through its blurb, genre classifications and the supplied extract, bearing in mind that a book can only be classified in a maximum of five genres so other genres may also apply that could not be selected by the author.

Paperback Purchases

Problems with customer purchases of paperbacks must be notifed to us within 5 days of delivery of the paperback. We will only provide a refund, or new copy upon evidence of a paperback being delivered in a damaged state or if it has been badly manufactured, so photgraphic evidence of this must be provided within the time frame allowed.

DELIVERY OF PURCHASE

Digital (eBook) Purchases

All eBooks are added to a customer's member library immediately after payment. It is the customer`s responsibility to actually download any books purchased - though we do provide a facility to send a book to a Kindle device at the time of purchase. Please contact our webmaster if the ebook(s) purchased do not appear in your member bookshelf upon completion of payment.

Paperback Purchases

All paperback orders will be placed with our printers usually within 24 hours of purchase and should be delivered within 21 days in the UK or 28 days if overseas. Please contact us if they do not arrive in this time frame. Books will be posted using the most economical means available in your country. We will post books to the address you provide at checkout so please make sure the address and zip/postcode is correct.